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We use your last address on file (typically the address on your last filed return). For details about payment schedules, visit the When you’ll receive your payment section of our website. Note that 10-14 weeks should be allowed for processing. If your bank account has changed, closed, or updated since your 2020 California tax return was filed, you will receive your payment by debit card in the mail.

Personal information Your bank information changed For details about eligibility requirements and payment schedules, visit the Determine your eligibility and When you’ll receive your payment sections of our website. If you believe you are eligible to receive a payment and have not received it by February 14, 2023, call the customer support number listed in the Contact information section. Visit the Contact information on this page for more information. If you have questions about your MCTR debit card, including how to activate it, visit the Contact information on this page for more information. Visit FTB's Scams page and the Office of the State Attorney General for more tips on how to avoid scams.Ĭoncerns with your payment Issues with your debit card.Do not disclose card details unless speaking directly with Money Network, your bank, or making a trusted purchase.Be cautious when sharing your password, PIN, Social Security Number, or Individual Taxpayer Identification Number (ITIN).Report promptly if you believe your MCTR debit card has been lost or stolen by calling 80.Secure your MCTR payment by transferring or withdrawing your funds as soon as possible.Here are some tips to help protect your MCTR payment: For additional information on fees, refer to the cardholder agreement. Please note that limits may apply to the amount of cash you are able to withdraw at merchants and ATMs.

Transfer funds to a bank account of your choice after activating and registering your card at.Withdraw cash by using the Money Network Locator to find in-network ATMs.Make purchases and request cash back at participating merchants accepting Visa debit cards.Using your debit card Ways to access cash from your debit card Before contacting FTB, check your bank statements for these months. The majority of direct deposits posted to bank accounts between October 2022 and January 2023. You’ll receive a direct deposit to the bank account you received your 2020 California tax refund that states 'FTB MCT REFUND MCT REFUND.' Note the return address of the envelope is Omaha, NE. Important information about your Middle Class Tax Refund.” The card you receive may or may not have an EMV chip. The envelope states, “Not a bill or an advertisement. You’ll receive one (1) MCTR debit card per eligible 2020 tax return in an envelope such as the one below. Use this page to find answers for topics related to the Middle Class Tax Refund (MCTR) payment.

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